If the matter is an academic problem, which impacts grades and/or academic records, and before one year from posting of grade has elapsed. (Please note the failure to comply with the order stated below may void the appeal process):
- Student must first speak with the instructor of the course in question to attempt to resolve the issue.
- Student meets with the Program Chair or the Lead Instructor, if the problem remains unresolved.
- Student then meets with the Assistant Vice President of the appropriate division, if the problem remains unresolved to the satisfaction of the student.
Student may submit a formal written complaint regarding the problem via the online complaint form. This form can be accessed within the Self-Service Banner system. The complaint will be forwarded to the appropriate individual(s) for review and resolution.